Intermittent call quality issues with Inbound Calls

Incident Report for 14IP

Postmortem

Several reports of poor audio quality on inbound calls were received beginning around 6:30 AM CDT.  Investigation revealed the issue was region-specific, involving an upstream carrier who was promptly notified.  We observed the issue to be fully resolved sometime shortly after 9AM CDT.

Posted Sep 15, 2026 - 15:14 CDT

Resolved

Upstream carrier has resolved the issues at approximately 9:13am CST
Posted Aug 21, 2026 - 10:07 CDT

Investigating

We are current investigating intermittent call quality issues with inbound calls with our upstream carriers
Posted Aug 21, 2026 - 08:46 CDT
This incident affected: SIP Trunking (US Central, US East, CA East), Pulsar360 (Inbound/Outbound Calls), and CloudPBX (Clearly Cloud USA - w).
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