Outbound Calls to a Small Percentage of Rate Centers are Failing

Incident Report for 14IP

Resolved

This incident has been resolved.

Posted Sep 03, 2026 - 06:54 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2026 - 12:45 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 01, 2026 - 19:06 CDT

Investigating

We are current investigating an issue where outbound calls to a small percentage of rate centers are failing for customers. Note that this only affects customers directly connecting through our XCast platform.

Posted Sep 01, 2026 - 18:00 CDT

This incident affected: XCast Labs (Hosted PBX, Residential Service, Trunking).